Privacy Policy

Last updated: June 3, 2026 · levelupself.app

Introduction

This Privacy Policy explains how LevelUp (“we,” “us,” or “our”) handles personal information when you use the LevelUp mobile app and related services at levelupself.app.

LevelUp supports daily planning, training, focus, discipline, and AI-assisted judgment and accountability. LevelUp is operated by LevelUp.

LevelUp may process user-entered reflection, planning, training, focus, and AI chat content to generate feedback, summaries, plans, and other app functionality. By using LevelUp, you agree to this policy.

LevelUp is not medical advice, therapy, crisis support, or certified professional coaching.

Information we collect

We collect information needed to operate accounts, planning, training, focus, AI features, diagnostics, optional integrations, and subscriptions where those features are enabled in your version of the app.

Account information

• Account identifiers and email address
• Authentication and session metadata
• Subscription or entitlement status where applicable

Account and backend services are provided through Supabase (authentication and database). Hosting region: [VERIFY: Supabase project region].

Profile and onboarding information

• Display name, avatar, or profile photo if uploaded
• Onboarding or baseline answers
• Preferences, units, and synced account settings

Daily planning data

• Planned blocks, tasks, task groups, schedules, and completion state
• Custom block types and planning preferences

Some data may be stored on your device and synchronized when online.

Workout and training data

• Workout sessions, exercises, sets, reps, weight, duration, and effort metrics
• Generated plans, verdicts, muscle or recovery signals, and history
• Strength goals, body metrics, and statistics you enter
• Optional workout or progress photos if you upload them

Uploaded files may be stored in Supabase Storage.

Focus and session data

• Focus timer presets, sessions, durations, and completion records
• Focus contribution or statistics tied to your account

AI Judge and chat content

• Prompts, messages, and context you submit in AI Judge or AI chat
• Permitted app activity context used to generate feedback or plans
• AI-generated outputs, scores, summaries, and conversation history

Do not submit emergency, medical crisis, or highly sensitive information into AI features. AI output may be inaccurate or unsuitable.

Device, diagnostics, analytics, and crash logs

• Device model, operating system, and app version
• Crash reports, errors, and performance events where enabled
• Operational logs related to reliability, security, or AI functions

Depending on app configuration, we may use third-party services for analytics, crash reporting, or push notifications. Where used, providers may include:

• Analytics: [VERIFY: analytics provider]
• Crash reporting: [VERIFY: crash reporting provider]
• Push notifications: [VERIFY: push notification provider]

Payment and subscription data

If you purchase a subscription, billing may be handled through the Apple App Store and Google Play (in-app purchases) and RevenueCat (subscription management), where those features are enabled. We may receive entitlement status, product identifiers, and purchase state. We do not receive your full payment card number from app stores.

How we use information

• Provide and secure your account
• Run planning, focus, training, stats, and profile features
• Generate AI feedback, plans, chat responses, and accountability features
• Sync data across devices where designed
• Provide support and process deletion requests
• Maintain reliability, debug issues, prevent abuse, and protect the service
• Manage subscriptions where enabled

AI processing notice

AI features may send user-provided content and permitted app context to OpenAI through our backend (including Supabase Edge Functions) to generate responses. OpenAI processes data under its terms and our agreements with them.

Data sharing and subprocessors

We may share data with service providers that help operate LevelUp, such as hosting, authentication, storage, AI, diagnostics, payments, push notifications, and support.

Service providers may include:

• Supabase — authentication, database, storage, and backend functions
• OpenAI — AI processing
• Apple App Store and Google Play — in-app purchases, where used
• RevenueCat — subscription management, where enabled
• Crash reporting: [VERIFY: crash reporting provider]
• Analytics: [VERIFY: analytics provider]
• Push notifications: [VERIFY: push notification provider]
• Email/support tooling: [VERIFY: email/support provider]

We may disclose information when required by law or to protect rights, safety, and security.

Data retention

We retain personal information only as long as needed to provide the service, comply with law, resolve disputes, prevent abuse, and enforce agreements. Some data may remain in backups, security logs, or legal records for a limited time after deletion.

Account deletion

You may delete your account in the app (Settings → Delete Account) or via our Delete Account page. See that page for what is deleted, what may be retained, and expected processing time (typically within 30 days).

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. Contact us to exercise rights. We may need to verify your identity.

Children and minors

LevelUp is not directed to children under the minimum age required in your jurisdiction. We do not knowingly collect personal information from children without appropriate consent. Contact us if you believe a child provided data without consent.

International transfers

Your information may be processed in countries other than where you live, including regions where Supabase and other providers operate ([VERIFY: Supabase project region] and other provider regions, as applicable). Safeguards may apply where required by law.

Security

We aim to use reasonable technical and organizational measures to help protect personal information, including access controls and encryption in transit where supported by our providers. No method of transmission or storage is fully secure.

Contact

Privacy questions: support@levelupself.app

Changes to this policy

We may update this policy and post the revised version with an updated “Last updated” date. Material changes may require additional notice where required by law.