Help & Support
Contact LevelUp support with clear details so we can help faster.
Contact
Email: support@levelupself.app
Common support topics
- Account and login Sign-in, password reset, profile access. Include your account email when possible.
- Subscription and billing Restore purchases, entitlements, trials, refunds. State Apple App Store or Google Play. Never send card numbers.
- AI Judge Missing verdicts, streaming issues, or unexpected AI responses.
- Workout and training data Missing sessions, sync issues, incorrect stats, or generated plans.
- Planning and tasks Daily plan blocks, tasks, completion state, or sync problems.
- Bug reports Crashes or reproducible errors. Include steps to reproduce.
- Feature requests Ideas welcome; timelines are not guaranteed.
- Data deletion See Delete Account for in-app and email instructions.
Support request template
Copy into your email:
Subject:
Account email:
App version:
Device:
OS version:
Description:
Screenshots if useful:
Avoid screenshots with passwords, payment details, or sensitive health information.